Shipping & Delivery Policy

We deliver only to addresses available at checkout. We may refuse or cancel orders that violate inventory, address, payment, fraud-prevention, legal, or product-restriction policies.

Personalized or made-to-order items are typically processed in 1–3 business days; standard items in 3–7 business days. Orders are not processed on weekends or U.S. federal holidays. Processing and transit time are calculated separately.

Available services, fees, and estimated delivery times are shown at checkout. Delivery dates are estimates only; expedited shipping usually shortens transit time but does not guarantee a specific delivery time.

Tracking information is provided once your order ships. Verify the shipping address at checkout; we cannot modify it once the order has shipped. Extra charges caused by incorrect addresses may apply.

If we cannot ship on time or deliver within 30 days of the shipping date, we will notify you of a new date and seek your consent to the delay or cancellation and refund. Weather, peak demand, customs, or force majeure may affect logistics.

If tracking shows delivered but the item is missing, contact us. We may require up to 30 days after the estimated delivery date to investigate; if no update is found, we will initiate replacement or refund.

Items may ship in multiple packages or from different warehouses, with separate shipping fees. Some items may ship separately and may affect cancellation rights.

Shipping issues: support@eldreve.com, to be confirmed.