Returns, Refunds & Cancellations Policy
Last updated: August 18, 2026
This policy applies to products purchased directly through ELDREVE official brand channels. Transactions completed on other retail platforms are subject to the respective seller policies.
Return Window
Within 30 calendar days after the order is delivered, you may request a return for eligible products. Requests submitted after the return window is closed will not be accepted.
Return Conditions
Items must be unused, unmodified, and in their original condition. Accessories, gift packaging, authentication cards, manuals, protective materials, and undamaged proof of purchase must be included. Natural gemstone variations are normal and are not defects.
Non-Returnable Items
Customized, engraved, altered, perishable, intimate or hygiene-related items, digital products, personalized gifts, limited-edition items, and products marked “Final Sale” are not eligible for return.
Damage, Defects, or Missing Items
Contact us within 7 calendar days after delivery via support@eldreve.com. Include your order number, a clear description, and photos of the product and packaging. If confirmed, we will arrange repair, replacement, or refund.
How to Request a Return
Email support@eldreve.com with your order number, purchaser name, items to be returned, and reason for return. We will respond within 14 calendar days with instructions and the applicable return address.
Return Shipping & Initial Costs
Return shipping is generally the customer’s responsibility. If the return is due to our error, a defective product, wrong item, missing accessories, or damaged packaging, ELDREVE will cover return shipping.
Review & Refund Timeline
Once received, returns are typically inspected within 3–5 business days. Refunds are issued within 10 business days via the original payment method.
Exchanges
Return the original item and place a new order. For confirmed defects or wrong items, we may arrange a direct exchange. Inventory is limited and not guaranteed.
Order Changes & Cancellations
Contact us as soon as possible. Orders may be canceled before shipment; personalized orders only before production begins. Once shipped, the return policy applies.
